Refund Policy

1. Service delivery and turnaround

Winning Adz is a digital service. Credits and subscription access appear in your account within seconds of a successful payment, and generated content is delivered into your account as each generation completes — typically under a minute for scripts and image ads, and a few minutes for video ads. Nothing is physically shipped, so no shipping or delivery charges apply.

If a payment succeeds but the credits or access do not appear within 24 hours, contact billing@winningadz.app with your transaction reference and we will correct it or refund the payment in full.

2. Cancellation

You may cancel your subscription at any time from your account settings. There is no cancellation fee and you do not need to contact us to do it. Cancellation stops all future renewals and takes effect at the end of the billing period you have already paid for; your access and any remaining credits stay available until that period ends. Part-periods are not pro-rated or refunded.

3. Automatic refunds for failed generations

If a generation (video, image ad, script, or other paid operation) fails due to an error on our side, the credits consumed by that generation are automatically refunded to your balance, typically within a few seconds. No action is required from you. This covers infrastructure failures, model provider outages, and similar internal issues.

Failures caused by user input that violates our Terms or content policies (for example, prompts that the underlying model refuses to process) are not eligible for automatic refund.

4. Duplicate or fraudulent charges

If you see a duplicate charge or a charge you do not recognise, contact us immediately. Confirmed duplicate charges are refunded in full. Suspected fraudulent activity is investigated and refunded where appropriate, and we cooperate with payment providers and law enforcement as required.

5. Chargebacks

Please contact us before initiating a chargeback with your bank or card issuer. Chargebacks are costly to process and often resolvable in minutes through support. Accounts that issue chargebacks for valid charges without first attempting to resolve the issue with us may be suspended pending investigation.

6. Currency

Refunds are issued in the same currency you were originally charged in. Where a currency conversion was applied at purchase, any exchange-rate movement between purchase and refund is not compensated.

7. Contact

Refund and billing questions: billing@winningadz.app or +20 115 165 5911. Winning Adz LLC, 1209 Mountain Road Place NE, Ste N, Albuquerque, NM 87110, United States.